Techical Support Specialist

Do you like the idea of working for one of the hottest venture funded digital health startups in the country? CareValidate's mission is to serve those who are caring for others. Since launching in 2018, CareValidate has launched two successful solutions: CareFeed for caregivers caring for seniors and Care360 for employers caring for their employees during the COVID-19 pandemic. If you like working with a diverse team that encourages decision making at every level of the company, you will fit right in.

Technical Support Specialist

Hourly Rate: $20 / hour
Type: Part-Time (30-40 hours / week) 
Work Environment: Remote Friendly (preferred time zone is EST) 
Residency Requirement : US citizens and Permanent Residents only


Job Summary

After customers purchase our products, you’re the one who helps them get more out of their digital health solution. Your day is filled with a range of focused technical support and service tasks. Whether you’re helping customers get started with Care360 or finding answers to their questions about the CareValidate COVID-19 call center, you’re ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with CareValidate to the next level.

Key Qualifications

• Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members

• Flexibility to regularly rotate through different technical specialties and skill sets

• 1-2 Years experience in a customer facing technical support role

• Experience with enterprise tools like Slack, Zoom, Google Calendar, Crisp, Zendesk and HubSpot

• Extremely high comfort level with using apps and dashboards
 
• You maintain composure and customer focus while troubleshooting and solving issues

• You reassure customers when delivering product diagnoses and potential solutions

• You’ll need to be flexible with your schedule. Your work hours will be based on business needs


Job Description

As a Technical Support Specialist, you help new customers get started and current ones get quick, efficient support — developing strong, positive relationships with CareValidate. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current CareValidate technology to help with Bluetooth contact tracing badges. At other times, you refer customers to product team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on Care360 and/or CareFeed. By helping CareValidate maintain strong relationships with customers, you are instrumental to our success.  We’re proud to provide stock options to employees at all levels of the company so everyone in the team has the chance to share in the company’s growth. You’ll discover many more benefits of working at CareValidate, such as a no-nonsense startup culture and an opportunity to be a part of the blitzscaling phase of a company.


How to Apply

• Email your resume to marybeth@carevalidate.com
• No third parties please
• We are committed to an inclusive and diverse work environment. CareValidate is an equal opportunity employer
Development
Part-Time
Remote
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