OUR PLATFORM - PATIENT CARE & SUPPORT

Your patients feel supported, even when you’re not there

We know how important patient experience is in telehealth: a patient who gets stuck, confused, or ignored won't come back. CareValidate's dedicated patient care team extends your brand's reach: answering questions, monitoring progress, and keeping patients engaged through every step of their care journey.

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A full patient support team. Yours to deploy.

Every support interaction happens under your brand. Patients never see CareValidate, they experience your program, backed by an expert team.

24/7 Patient Support

SMS and email support available around the clock. Patients can reach a live team member for questions about their orders, prescriptions, appointments, or account.

Phone Support

Add on of voice support available: Monday–Friday, 9am–8pm ET. Patients who prefer to speak with a representative can always reach someone.

Spanish-Language Support

Bilingual support agents serve Spanish-speaking patients with the same level of care as English-speaking patients.

Medication & Program Questions

Agents are trained on your program protocols and can answer questions about medications, side effects, dosing schedules, and what to expect, reducing provider inbox burden.

Order & Fulfillment Support

Patients receive real-time updates on their orders. The support team can handle shipping inquiries, replacement orders, address changes, and delivery issues end-to-end.

Why This Matters for Your Business

Patient retention is the biggest driver of telehealth program economics. A patient who stays on their treatment plan for 6+ months generates 3–5x more lifetime value than one who churns after the first prescription. CareValidate's care support is designed specifically to reduce churn by keeping patients engaged, supported, and on track.